CONTACT US

CONTACT US


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FREQUENTLY ASKED QUESTIONS


How long does it take to receive an order?

The processing time for most orders is between 1 and 3 weeks. After the processing time, your order will be shipped with love and standard shipping time applies. Be sure to keep your eyes peeled for a hot pink envelope in your mailbox. For more info, please read our Shipping & Delivery policies.

What is your return policy?

Because many of our items are personalized, in most cases refunds are not applicable. For more info, please read our Shipping & Delivery policies.

I want to place a bulk order, do you offer discounts?

Of course we do! Be sure to contact us with what you had in mind including the quantity you are looking for, item and idea. We will get a quote to your quickly! PS Calling all IHSA/IEA riders, we offer equestrian teams discounts that are the bomb-diggity. Deck out your team with monograms, or add your logo for a little team spirit. Contact us so we can do it up!

Can I place a phone order?

Super sorry, please live chat us! We can make all your monogram dreams come true! If you wish to schedule a call, we are happy to hop on the horn, chat us to set it up. We are also super handy at e-mail. [email protected]

How will I know when my Personally Preppy order ships?

We send a little love note to your email when your order has shipped. Once you commence your cheering, wait a few days, run to the mailbox and do a celebration dance when your hot pink envelope arrives. P.S. Don’t forget to share your order on Instagram or Twitter and #PersonallyPreppy to be featured on our website!