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Frequently Asked Questions


How long does it take to get an order?
The average processing time for most orders is 1-3 weeks. Please note: all jewelry orders take 2 weeks to process. After the processing time, the order will be shipped with love and standard shipping time applies. Be sure to keep your eyes peeled for a hot pink envelope in your mailbox.
What is your return policy?
We have a strict no return policy. All products from Personally Preppy are final sale de to the custom and personalized nature of a monogram. Please be aware of this and review your order prior to purchasing
I want to place a bulk order, do you offer discounts?
Of course we do! Be sure to contact us with what you had in mind including the quantity you are looking for, item and idea. We will get a quote to your quickly! PS Calling all IHSA/IEA riders, we offer equestrian teams discounts that are the bomb-diggity. Deck out your team with monograms, or add your logo for a little team spirit. Contact us so we can do it up!
Can I place a phone order?
Super sorry, please live chat us! We can make all your monogram dreams come true! If you wish to schedule a call, we are happy to hop on the horn, chat us to set it up. We are also super handy at e-mail.
How will I know when my Personally Preppy order ships?
We send a little love note to your email when your order has shipped. Once you commence your cheering, wait a few days, run to the mailbox and do a celebration dance when your hot pink envelope arrives. P.S. Don’t forget to share your order on Instagram or Twitter and #PersonallyPreppy to be featured on our website!