Where is the Personally Preppy store?
Tah-Dah! You are here! Personally Preppy is an online store based out of Westchester, New York. While we do not have a permanent retail location we do have pop-up shops at horseshows. Be sure to check out our schedule and keep an eye out for our preppy hot pink tent!
Most popular size/color combo for the Signature Helmet Monogram?
2.5 inch in Glossy black = #EquestrianSwag
I received my order and something is not quite right!
While we would love to be perfect, we have to accept the Personally Preppy team is only human Mistakes can happen, but we want to help. Please contact us within 15 days of receiving your order and we will do everything to make it right!
Will the helmet monogram decal stick to my suede helmet?
Absolutely! Our helmet monograms have been featured on most every helmet in the show ring. If your helmet consists of a suede or fabric finish, you won’t miss out. Just be sure to add a extra
elbow grease when applying your monogram to the helmet. Be sure to give the corners an extra rub before you pull the transfer paper away!
Can I place a phone order?
Sure! Chat us with our nifty live chat. We can schedule a call with one of our specialist. We can make all your monogram dreams come true! We are also super handy at e-mail. Info@personallypreppy.com
I want to place a bulk order, do you offer discounts?
Of course we do! Be sure to contact us with what you had in mind including the quantity you are looking for, item and idea. We will get a quote to your quickly! PS Calling all IHSA/IEA riders, we offer equestrian teams discounts that are the bomb-diggity. Deck out your team with monograms, or add your logo for a little team spirit. Contact us so we can do it up!
What is your return policy?
All products from Personally Preppy are final sale de to the custom and personalized nature of our products. If need be, please refer to our full Return Policy here.
Do you offer international shipping?
Heck yeah! We have reached over 20 countries world wide including Canada, Australia, and South Africa ( just to name a few).
How long does it take to get an order?
The processing on decals is 1-3 business days however the average processing time for most orders is about one week. All our products are custom made with love. Please note: all jewelry, canvas and shoe orders take 2.5-3 weeks to process. After the processing time, the order will be packaged and shipped with love and standard shipping time via USPS applies. Be sure to keep your eyes peeled for a hot pink envelope or box in your mailbox. (*Personally Preppy is not responsible for any lost USPS mail. Please ensure your address is correct prior to purchase and shipment. Thank you!)
Can you make my barn logo?
Absolutely! Please submit a clean and clear vector logo image. We want you to be WOW-ED with your product. If you have any questions about the process, or inquiries on bulk logos, please contact us. We will be happy to help!
Can I wear this in the show ring?
Why yes you can. We have received many compliments from high-class judges for both the classic style, and the positive vibes we send out to the show world! We understand many riders and trainers are conservative. Personally Preppy offers many looks that can be subtle and ultra classy. If you are looking for a subtle look in the show ring we recommend choosing glossy black, matte black, or matte black glitter (caviar). We also recommend keeping your subtle look under 2”. This is a wonderful combo for the equitation ring, but don’t be afraid to rock out that gold glitter on your schooling helmet or #ownit in the jumper ring with hot pink on! Don’t forget to K.I.S.S- Keep it super subtle!
How will I know when my Personally Preppy order ships?
We send a little love note to your email when your order has shipped with the tracking info. Once you commence your cheering, wait a few days, run to the mailbox and do a celebration dance when your hot pink envelope arrives. P.S. Don’t forget to share your order on Instagram or Twitter and #PersonallyPreppy to be featured on our website!
Can I mail you something I own to monogram?
Super sorry! We are unable to accept outside items to personalize, but it never hurts to check out our monogram section and see what you can apply! Don’t forget we offer both heat transfer and vinyl monograms along with many pre-monogrammed gifts and goodies. I think you deserve a gift today, don’t you?
Can I make a change to your order?
If you find an error in your order, please contact us immediately. We will do our best, however, once your order moves to our design team, we are unable to make any changes.
How many monograms is too many monograms?
Don’t be silly. There is no such thing. On to the next question!
I have a Charles Owen AY8 – how do I monogram my helmet?
Due to the design and mesh material on this particular helmet, we suggest you monogram the brim or the side of your helmet. It’s always nice to have a little something preppy, no matter what helmet you have. Rock the trend!
Does Personally Preppy have gift cards?
Yes! A gift card make the perfect gift for the ultimate prepster. Upon purchasing the gift card, Personally Preppy will immediately e-mail you a code to enter at check out. Be sure to write us a note if you would like a gift card shipped in the mail to you. This is only applicable to orders with at least 1 vinyl decal.
Can my Personally Preppy order be gift wrapped?
Of course! Be it for you, or a friend, all Personally Preppy items can be beautifully gift wrapped with luxurious ribbons and boxes. Please be sure to check the item that you would like gift wrapped, along with the note that you would like in the comments section.