All orders go into production immediately and cannot be changed or cancelled once the order is submitted. (Please see below for monogram information.) Non-custom items ship approximately 7 to ten business days from the time the order is placed. Custom items ship approximately 2-3 weeks from the time the order is placed.
All orders are processed and shipped in a complete package. Therefore, all items in the order are subject to be shipped in the longest production times as suggested for that item. Upon placing an order, you will receive a confirmation email including the details of your order and an order number, this will also occur when your order is shipped. Unless otherwise specified, your order will be shipped via USPS. Standard shipping times apply for first-class mail. A tracking number will not be available unless specified via email within 2 days of the placed order. Payment will be obtained at the time the order is placed.
Refunds & Exchanges
Due to the customized nature of our products, refunds and exchanges are not possible. Once your order has been placed and production has begun, any and all portions of your order are considered finalized and refunds or exchanges cannot be granted. Under certain circumstances, including defective products or products produced or shipped in error, we will grant refunds or exchanges as necessary.
Questions & Concerns
All of our monograms are custom made and designed to order. Once an order is in the production process, we are unable to re-arrange letters, and all monograms will be printed in the order that they are submitted in the style specified. To help this process, we would be happy to answer any questions you have prior to completing your purchase.